Virtual background without a green screen is not supported when utilizing the desktop client within a virtual environment.For example, an Intel Core i7-6700 is the 700 model of the 6th generation of i7 processors. When comparing your processor with the requirements below, the generation of your processor can be determined by the first digit (or two) of the processor number, while the remaining 3 digits are the model number.If you are looking for help with Virtual Background compatibility or troubleshooting, start by checking the list of requirements outlined below to make sure your version and computer or device support this feature. Just as with a virtual background without a green screen, a video virtual background requires more system resources, and thus has higher system requirements.įor guidance on recommended setups to use with the virtual background feature, please refer to the main support article for how to enable and set a virtual background. Depending on the device you are joining the meeting with, you can use the Virtual Background feature with or without the use of a green screen behind you, with the system requirements being higher for virtual background without a green screen.Īdditionally, instead of a static image, the virtual background feature, with or without a green screen, allows you to select short videos as your virtual background. I tried 8K Cables and a new Cable box with same results.įeel free to PM me if you want to discuss further.The Virtual Background feature allows you to display an image or video as your background during a Zoom meeting, which can provide you with more privacy or a consistent and professional look for a presentation. The only other change may have been a TV firmware update at the time of the repair. What was strange with my case was that it was intermittent until Sony replaced the Input PCB and then it started happening every time my TV started up on the Cable Box HDMI Input.
I don't find this fix acceptable as the TV should be able to handle the 4K 60hz input on the "Enhanced" 4K setting and not just the downgraded "Standard" 4K setting. It also helps to turn CEC off on the Input Device but this only makes HDMI Handshake on startup faster If you set the TV 4K HDMI Input to "Standard," or if you change the output of the Input Device to 4K 30hz, then no green screen. The issue is caused by a 4K 60hz input from a HDMI source such as a Cable Box when the TV HDMI Input is set to "Enhanced" 4K Mode on the TV. I don't know if this means that the LCD/LED models don't have this issue. And for some reason, I have only seen posts online for Sony OLED TV's. I have a Sony A80J and I am having the same issue and have been working with Sony and others that I have found online, and I believe I know what the issue is.
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